About
For banks and financial institutions facing the challenges of account-based fraud and new compliance pressures, the cost of inaction is immense. Fraud tactics such as Artificially Inflated Traffic (AIT), Toll Fraud, and Traffic Pumping drain resources, while outdated communication methods leave customers vulnerable.
Key Areas of Discussion:
1. Modern Security Threats: Discover advanced tools like verified branded messaging, in-app calling, and two-factor authentication to safeguard your institution’s reputation.
2. Compliance and Cost Reduction: Learn how to lower costs, maintain compliance, and protect your bottom line.
3. Reinforce Customer Trust: Position your institution as a reliable partner in your customers’ financial journeys.
Vonage ensures that your business stays ahead of fraud while maintaining trust, compliance, and exceptional customer experiences. Watch the webinar to discover how advanced digital solutions can safeguard your bottom line and long-term success.
Agenda
- Build Trust and Loyalty: Secure, branded communication that inspires confidence
- Strengthen Compliance: Stay ahead of new regulations and fraud tactics
- Protect Revenue: Proactive prevention strategies against impostors
- Enhance Customer Experience: Verified messaging and personalised interactions to boost trust
Presenters
Mirela Ciobanu
Lead Editor at The Paypers (Moderator)
Mirela Ciobanu is Lead Editor at The Paypers, specialising in the Banking and Fintech domain. With a keen eye for industry trends, she is constantly on the lookout for the latest developments in digital assets, regtech, payment innovation, and fraud prevention. Mirela is particularly passionate about crypto, blockchain, DeFi, and fincrime investigations, and is a strong advocate for online data privacy and protection. As a skilled writer, Mirela strives to deliver accurate and informative insights to her readers, always in pursuit of the most compelling version of the truth.
Zhenya Winter
Head of Global Marketing – Financial Messaging at Bottomline
Zhenya Winter is a multi-award-winning marketer with over 25 years of experience in Financial Services, specialising in payments for the past 12+ years. She is the Global Head of Marketing for Financial Messaging at Bottomline, focusing on real-time payments and ISO 20022. A recognised industry leader, she serves as an ambassador, board member, and judge across multiple fintech and payments initiatives, and has been named to the Innovate Women of Fintech Global Top 250 Powerlist in 2022 and 2024.
Paul Morris
Head of Fraud & Regulatory Product at Vonage
Paul Morris is a technical leadership consultant with expertise in telecoms, cloud applications, and digital transformation. As founder of a renewable energy IoT venture, he combines creativity and technical insight to drive innovation and sustainable practices in large organisations.