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Establishing Effective SLA Management To Improve Automation Service Delivery

Missing a service-level agreement (SLA) can lead to steep penalties and erode customer trust. This guide from Broadcom reveals how to establish effective SLA management to improve automation service delivery, giving workload teams the tools to track dependencies, manage performance, and optimize SLA compliance with precision.

In this content, you will learn:

  • Why fragmented tools and a lack of business context leave teams ill-equipped to manage SLAs, leading to 98% of organizations reporting SLA breaches.
  • The core SLA management capabilities required to succeed, including business process visualization, predictive alerting, and self-service dashboards.
  • Best practices for defining SLAs based on business objectives, identifying clear owners, and using a continuous refinement process.
  • How a global financial institution used Automation Analytics & Intelligence (AAI) to prevent SLA breaches by identifying and managing hidden process dependencies.

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